Returns & Refund Policy
Effective Date: [July 2026]
At BirlaCart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Returns & Refund Policy carefully to understand the conditions and process for returns, replacements, and refunds.
Return Eligibility
You may request a return if the following conditions are met:
- The return request is made within 7 days of receiving the order.
- The product is unused, unworn, and in its original condition.
- The product is returned with its original packaging, tags, and accessories.
- A valid proof of purchase or order confirmation is provided.
Non-Returnable Items
The following items are not eligible for returns:
- Products damaged due to misuse or improper handling.
- Items showing signs of use, wear, or alteration.
- Products purchased during clearance or final sale (unless damaged or defective).
- Gift cards or promotional items, where applicable.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery. Kindly provide your order number along with clear photos of the product and packaging to help us resolve the issue quickly.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Exchange Policy
We offer replacements or exchanges for products that are damaged, defective, or incorrectly delivered, subject to stock availability.
Return Shipping
If the return is due to a damaged, defective, or incorrect product, BirlaCart will arrange or reimburse the return shipping cost where applicable.
For all other eligible returns, the customer may be responsible for the return shipping charges.
Cancellation Policy
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.
Late or Missing Refunds
If you have not received your refund after the expected processing period, please first check with your bank or payment provider. If the issue persists, contact our support team for assistance.
Changes to This Policy
BirlaCart reserves the right to update this Returns & Refund Policy at any time. Any changes will be posted on this page with the revised effective date.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team.
BirlaCart📧 Email: birlapushpendera@gmail.com
🌐 Website: https://birlacart.com/
